Legal

Terms of Service

Last updated: May 2025. These terms govern your use of this website and services offered by Ripple Pivot Lumen Orbit. By accessing the site or requesting a service, you agree to be bound by these terms.

1. Service usage

Ripple Pivot Lumen Orbit provides travel planning consultations, adventure tour curation documents, and destination research packages. These are delivered as written documents for personal travel planning purposes. We do not book, sell, or hold reservations on your behalf.

Permitted uses:

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Personal travel planning and trip preparation
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Reading and sharing delivered documents within your travelling party
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Requesting follow-up clarifications included with your service

Prohibited uses:

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Redistributing, reselling, or publishing delivered documents without written permission
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Using the website in ways that could damage, overload, or impair its operation
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Attempting to gain unauthorised access to any system or data

2. Accessing our services

Services are accessed by contacting us through the website. No account creation is required. You provide the information necessary to fulfil your service request via direct communication, and we deliver the agreed document within the timeline confirmed at the outset.

We reserve the right to decline a service request if we determine we cannot fulfil it to a satisfactory standard or if the request falls outside the scope of what we offer. In such cases, we will inform you promptly.

3. Service availability and modifications

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We aim to maintain the website and services at all times, but cannot guarantee uninterrupted availability.
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Services, pricing, and delivery timelines may be updated without prior notice, though changes will not affect confirmed orders.
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Geographic availability is not restricted, though services are primarily focused on Japan.
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We may schedule maintenance periods that temporarily affect site access. We will communicate these where possible.

4. Intellectual property

All content on this website — including text, structure, and design — is the property of Ripple Pivot Lumen Orbit unless otherwise indicated. Documents we prepare and deliver to you are licensed for your personal use only.

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Delivered documents: You are granted a personal, non-transferable licence to use the document for your own travel purposes.
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Website content: May not be copied, reproduced, or distributed without our written consent.
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Trade marks: The Ripple Pivot Lumen Orbit name and branding may not be used without authorisation.

5. Modifications to these terms

We may revise these terms at any time. Changes take effect when the updated page is published. Continued use of the site after an update constitutes acceptance of the revised terms. The date at the top of this page reflects when the terms were last amended.

6. Governing law

These terms are governed by applicable law. Any disputes arising from your use of this website or our services will be handled in accordance with that jurisdiction's dispute resolution procedures. If any provision of these terms is found unenforceable, the remaining provisions continue in full effect.

Service availability, modifications and force majeure

Ripple Pivot Lumen Orbit provides its services on a reasonable-endeavours basis. While we work to keep our website and consultation channels available, scheduled maintenance, dependency outages (hosting, telephony, payment processors), public-holiday closures and events of force majeure (including but not limited to natural disasters, infrastructure failure, public-health emergencies and government action) may interrupt availability without prior notice. We will not be liable for damages arising from such interruptions, and any pre-paid sessions affected by a confirmed outage will be rescheduled or refunded pro-rata in line with our cancellation policy.

Intellectual property, content licence and acceptable use

All text, photographs, layouts, illustrations, code and trademarks displayed on this website are the property of Ripple Pivot Lumen Orbit (or our licensors) and are protected under Japanese copyright and trademark law as well as international treaties. You are granted a limited, non-exclusive, non-transferable licence to view and print pages for personal, non-commercial use only. You may not (a) reproduce, redistribute, mirror or publicly display our content in any form without our prior written permission; (b) use our content to train machine-learning models without an explicit licence; (c) submit content via our forms that is unlawful, defamatory, harassing or that infringes third-party rights; or (d) interfere with the security or integrity of our site (including probing, scanning or attempting to bypass authentication).

Governing law, dispute resolution and severability

These Terms are governed by the laws of Japan, excluding its conflict-of-law provisions. The Tokyo District Court shall have exclusive jurisdiction of first instance over any dispute arising from your use of Ripple Pivot Lumen Orbit, unless mandatory consumer-protection laws in your place of residence direct otherwise. Before formal litigation, both parties agree to attempt good-faith resolution through written correspondence for at least thirty (30) calendar days. If any provision of these Terms is held invalid or unenforceable by a competent court, that provision shall be struck only to the extent necessary, and the remainder shall continue in full force and effect.

Contact — personal-information protection manager

Ripple Pivot Lumen Orbit — Personal Information Protection Manager
Address: 〒350-1131 Saitama, Kawagoe, Kishimachi,
Phone: +81 49-244-3851
Email: info@ripplepivotlumenorbit.com

For complaints regarding personal-information handling that we cannot resolve to your satisfaction, you may contact the Personal Information Protection Commission of Japan (PPC, 個人情報保護委員会) at www.ppc.go.jp.