Legal

Terms and Conditions

Last updated: May 2025. By using this website, you enter into a legally binding agreement with Ripple Pivot Lumen Orbit. Please read these terms carefully. If you do not agree, you should not use the site.

1. Agreement and definitions

In these terms: "we", "us", and "our" refer to Ripple Pivot Lumen Orbit; "you" and "user" refer to any person accessing or using this website; "services" refers to the travel documentation and planning services described on this site; "content" refers to all text, images, and documents on this website.

These terms apply to all visitors to the website and to anyone who commissions a service. Accessing the site constitutes acceptance.

2. User obligations

By using this website, you agree to:

2.1
Provide accurate information when communicating with us or using any form on the site
2.2
Use the website and any delivered services for lawful purposes only
2.3
Refrain from attempting to extract, scrape, or reproduce site content in bulk without written permission
2.4
Not use automated tools, bots, or scripts to access or interact with the site in a manner that disrupts normal operation
2.5
Be of sufficient legal age in your jurisdiction to enter binding agreements — at minimum 18 years of age

3. Prohibited activities

The following are expressly prohibited:

3.1
Reselling, sublicensing, or commercially distributing any document or content delivered to you
3.2
Misrepresenting our content or services in any public or commercial context
3.3
Using the website or services to engage in or facilitate any unlawful activity
3.4
Attempting to compromise the security, integrity, or performance of the site

4. Disclaimer of warranties

Information and documents provided through our services reflect our own field observations and research. We make every reasonable effort to ensure accuracy, but we cannot guarantee that all information is current at the time of your travel.

4.1
All information is provided in good faith but without warranty of any kind, express or implied
4.2
We do not warrant that trails, routes, venues, or services mentioned will be available at the time of your trip
4.3
The website is provided on an "as is" basis without warranties of availability or fitness for a particular purpose

5. Limitation of liability

5.1
Ripple Pivot Lumen Orbit shall not be liable for any direct, indirect, incidental, or consequential loss arising from your use of this website or any service
5.2
We accept no responsibility for travel decisions, safety outcomes, or financial consequences arising from following information in our documents
5.3
Our total liability in any matter shall not exceed the amount paid for the relevant service
5.4
Force majeure: we are not liable for service delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, infrastructure failures, or public health emergencies

6. Indemnification

You agree to indemnify and hold harmless Ripple Pivot Lumen Orbit from any claims, costs, or liabilities arising from your violation of these terms or your misuse of any delivered content.

7. Dispute resolution and governing law

In the event of a dispute, we encourage you to contact us directly first. Most concerns can be resolved quickly through direct communication.

7.1
These terms are governed by applicable law in the relevant jurisdiction
7.2
If a clause in these terms is found to be unenforceable, the remaining clauses remain fully effective (severability)
7.3
These terms represent the entire agreement between you and Ripple Pivot Lumen Orbit regarding site use

Payment, cancellation and refund procedure

Where Ripple Pivot Lumen Orbit offers paid sessions, programmes or consultations, fees are quoted in Japanese yen and may be subject to Japanese consumption tax (currently 10 percent) where applicable. Payment is due in advance unless otherwise agreed in writing. Cancellations received more than 72 hours before a scheduled session receive a full refund; cancellations between 72 and 24 hours receive a 50 percent refund or a single complimentary reschedule; cancellations under 24 hours and no-shows are non-refundable. Refunds are processed via the original payment method within 14 business days. If a refund cannot be issued via the original method (e.g., expired card), we will contact you to arrange a bank transfer to a verified Japanese account.

Limitation of liability and indemnity

To the maximum extent permitted by Japanese law, Ripple Pivot Lumen Orbit shall not be liable for indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or business opportunity, even if we have been advised of the possibility of such damages. Our total cumulative liability for any claim arising from your use of our services shall not exceed the greater of (a) the fees paid by you to Ripple Pivot Lumen Orbit in the six months preceding the event giving rise to the claim or (b) ten thousand Japanese yen (¥10,000). You agree to indemnify and hold harmless Ripple Pivot Lumen Orbit and its representatives from any third-party claim arising from your breach of these Terms or your unlawful use of our services.

Account suspension, termination and data return

Ripple Pivot Lumen Orbit reserves the right to suspend or terminate your access to paid services at our reasonable discretion where (i) you materially breach these Terms; (ii) we are required to do so by Japanese law, regulation, or court order; or (iii) continued provision would expose us or other users to material risk of harm. On termination, we will return or securely delete personal data we hold about you within a reasonable period, save for records we are legally required to retain. Termination does not affect rights or obligations accrued before the date of termination, including any outstanding payment obligations.

Contact — personal-information protection manager

Ripple Pivot Lumen Orbit — Personal Information Protection Manager
Address: 〒350-1131 Saitama, Kawagoe, Kishimachi,
Phone: +81 49-244-3851
Email: info@ripplepivotlumenorbit.com

For complaints regarding personal-information handling that we cannot resolve to your satisfaction, you may contact the Personal Information Protection Commission of Japan (PPC, 個人情報保護委員会) at www.ppc.go.jp.