Ripple Pivot Lumen Orbit takes data protection seriously. This policy explains what personal information we collect, how we use it, and what rights you have in relation to it. We keep things straightforward: we collect only what is necessary, and we do not sell personal data.
This policy applies to information collected through this website and through any services we provide. If you have questions about anything described here, please reach out through the contact page.
1. What personal data we collect
We collect personal information only in the following ways:
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Contact forms: When you write to us, we receive your name, email address, and the content of your message.
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Analytics cookies: If you consent, analytics cookies collect anonymised data about how you navigate the site — pages visited, time spent, and general geographic region.
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Advertising cookies: If you consent, advertising platforms may collect behavioural data for measurement and personalisation.
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Service communications: If you commission a travel document, we may collect trip details, preferences, and any other information you share to fulfil the service.
2. Legal basis for processing
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Contract performance: Processing necessary to provide a service you have requested.
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Consent: Processing based on your explicit agreement, such as optional cookies.
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Legitimate interests: Basic site security and functionality that requires minimal data processing.
3. How we use your data
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To respond to your enquiries and fulfil service requests
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To improve the website based on anonymised usage patterns
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To send service-related communications (not marketing) when relevant
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To maintain site security and prevent misuse
We do not sell personal data to third parties, nor use it for unsolicited marketing.
4. Data sharing
We may share data in limited circumstances:
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Analytics providers: Anonymised usage data with platforms such as Google Analytics, subject to your cookie consent.
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Advertising networks: Only if you have consented to advertising cookies.
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Legal obligation: If required by applicable law or a lawful authority request.
5. Data protection measures
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Communications transmitted over encrypted HTTPS connections
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Access to personal data limited to those with a need to handle it
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Contact form data retained only as long as needed to respond and fulfil any service
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In the event of a data breach affecting your personal data, we will notify you promptly and in line with applicable regulations
6. Your rights
Access: Request a copy of personal data we hold about you
Rectification: Ask us to correct inaccurate data
Erasure: Request deletion of your personal data where no legal obligation requires retention
Portability: Receive your data in a structured, machine-readable format
Objection: Object to processing based on legitimate interests
To exercise any of these rights, please contact us through the contact page. We will respond within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: avoid filling out contact forms, account registrations, or any data-submitting features; disable cookies through your browser settings (see our Cookie Policy for more details); or contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out to us via our Contact page. We will process your request promptly.
Retention and storage of personal information
Ripple Pivot Lumen Orbit retains personal information only for the period required to fulfil the original purpose for which it was collected, or as required by Japanese law (Act on the Protection of Personal Information, APPI Article 19). For most contact-form submissions and consultation records, our retention period is up to 36 months from your last interaction; transactional records (e.g., invoices, refunds) are retained for the seven-year period mandated by Japanese tax law. After the retention period elapses, data is securely deleted or anonymised in line with our internal records-management policy. You may request earlier deletion at any time using the contact details below — we will action verified requests within 30 calendar days unless legally required to retain the information.
International transfers and cross-border safeguards
While Ripple Pivot Lumen Orbit operates from Japan and stores most data on infrastructure located within the Japanese jurisdiction, certain processors used for hosting, email delivery and aggregated analytics may be located in the European Union, the United Kingdom or the United States. Where personal information is transferred outside Japan, transfers are made under safeguards required by APPI Article 28 — namely (i) the destination jurisdiction recognises an equivalent personal-information-protection framework, or (ii) the processor is contractually bound to standards substantially equivalent to APPI, or (iii) you have provided explicit informed consent at the point of collection. A list of sub-processors currently engaged is available on request.
Children's privacy and accessibility
Our services are not directed to children under sixteen (16). We do not knowingly collect personal information from minors and we apply additional verification when an account or enquiry appears to originate from a person below the age of consent. If you become aware that a child has provided us with personal information, please contact us using the channels below and we will delete the records promptly. We design our forms and consent flows to meet Japanese web-accessibility expectations (JIS X 8341-3) wherever practical; if you encounter an accessibility barrier preventing you from exercising your rights, please tell us and we will provide an alternative channel.
For complaints regarding personal-information handling that we cannot resolve to your satisfaction, you may contact the Personal Information Protection Commission of Japan (PPC, 個人情報保護委員会) at www.ppc.go.jp.